This page, together with our Privacy Policy and Cookie Policy, explains the official terms under which Deed Poll Registry (“we”, “us”, “our”) provides services to you.
Our services include preparing and sending your Deed Poll and any other related services available on our website at deedpollregistry.co.uk (the “Website”).
By placing an order with us, you agree to be bound by these Terms & Conditions (“Terms”). If you do not accept these Terms, along with our Privacy and Cookie Policies, you may not use our services.
We guarantee that a Deed Poll issued by us will be accepted by UK public bodies such as:
HM Passport Office
The DVLA
Other UK government departments and agencies
If a UK public body refuses your Deed Poll and none of the exceptions in Section 2 apply, we will provide you with a full refund.
Our Guarantee does not apply if:
You attempt to use the Deed Poll outside the UK.
You are not a British national or do not hold a valid British passport.
You apply for a child’s name change without the consent of everyone with parental responsibility.
You fail to notify relevant organisations of your name change.
You do not start using your new name immediately after executing the Deed Poll.
Your application contains false, misleading, or incorrect information.
Your Deed Poll is not signed or witnessed correctly.
You do not submit your Deed Poll to organisations within twelve (12) months of execution.
You provide incomplete or incorrect documents to the organisation you are notifying.
The organisation is unable to process your request due to internal or technical reasons.
Your chosen name is considered inappropriate, offensive, or otherwise unacceptable.
You are detained under the Mental Health Act or otherwise lack the legal capacity to change your name.
You fail to provide us with an official written refusal letter from the organisation rejecting your Deed Poll.
You do not allow us sufficient time to verify the refusal and assist in resolving the issue.
We reserve the right to refuse your application if:
We believe the name change may be intended for fraudulent or unlawful purposes.
The chosen name promotes hate, discrimination, or unlawful activity.
The application concerns a child and the new name is deemed inappropriate.
The name contains symbols, numbers, is excessively long, or is otherwise likely to be rejected by UK public bodies.
If your application is accepted and your address is within the UK:
Standard processing: Your documents will be posted within 2 working days via 1st Class Royal Mail. Your package will include:
Your Deed Poll
Any additional copies you ordered
Instructions on how to sign and witness the document
Priority Processing: If you select Priority Processing and your order is received before 3:00 pm (working days), we will process and ship your Deed Poll the same day via Royal Mail Tracked Delivery. Orders placed after 3:00 pm will be processed as a priority the following morning and shipped at the earliest available dispatch.
Before Dispatch: If you cancel before your order has been shipped, we will refund you minus a £10.00 administration fee.
After Dispatch: If you cancel after your documents have been shipped, you must return them at your own cost to be eligible for a refund (less the £10.00 fee).
If We Make an Error: We will correct and resend your Deed Poll at no cost to you.
If You Made an Error: We can correct and resend your documents upon payment of a £10.00 fee.
Refund Method: Refunds are processed via your original payment method and will be completed within 30 days of our decision.
Your statutory rights are not affected.
We are not responsible for delays or issues caused by events outside our control (Force Majeure), such as:
Natural disasters
Industrial action or strikes
War or terrorism
Technical failures or system outages
Government restrictions or changes in law
We do not guarantee that the Website or its content will always be error-free or virus-free.
You must not misuse the Website or attempt unauthorised access; doing so may result in legal action.
We are not liable for:
Indirect or consequential losses (such as loss of profits or reputation).
Any liability greater than the amount you paid us for the service.
Losses that you could have reasonably prevented.
These limitations apply whether liability arises in contract, negligence, or breach of statutory duty.
Governing Law:
These Terms are governed by English law. Disputes can be resolved in English courts, or in Scottish or Northern Irish courts if you are resident there.
If you have any questions regarding these Terms, please contact us before placing your order:
